I booked a prepaid stay at this hotel, including breakfast, but due to a last-minute transportation cancellation, I had to cancel my reservation. I spoke with 3 different hotel representatives over the phone, and they all assured me that cancellation would not be a problem given the circumstances. However, when I followed up, the hotel refused to refund or modify my prepaid booking.
Despite my polite requests and explanations, the hotel was only interested in taking my money without providing any service or accommodation. They kept delaying a decision and ultimately told me that the prepaid booking could not be changed or canceled. This was an extremely frustrating and disappointing experience, especially from what is supposed to be a 5-star establishment.
I ended up paying completely out of pocket for a stay that never happened, all because the hotel prioritized keeping my money over addressing my valid situation and requests. I would strongly caution anyone from booking with this hotel, as their customer service is severely lacking, and they do not seem to value their guests or act in good faith. An absolutely pathetic experience overall!
訪客用戶
家庭出遊
高級雙床房-免費無線網絡
入住於2025年06月
5.0
超讚
評價於:2025年06月12日
It was a very good day, thank you
訪客用戶
商務出差
入住於2024年08月
5.0
超讚
評價於:2024年08月29日
Good service, nice room and lovely hotel.
訪客用戶
商務出差
入住於2023年10月
2.5
評價於:2023年10月17日
Put the sign on the bed to change bed sheet BUT never change ? ? ? Shower gel etc. also never top up ? ? ?
訪客用戶
商務出差
入住於2024年01月
4.7
很棒
評價於:2024年01月20日
5 star quality as expected from Novotel
訪客用戶
商務出差
入住於2023年10月
3.7
評價於:2023年10月09日
So far good location. BUT not much choice on food hope can improve the food menu
I booked a prepaid stay at this hotel, including breakfast, but due to a last-minute transportation cancellation, I had to cancel my reservation. I spoke with 3 different hotel representatives over the phone, and they all assured me that cancellation would not be a problem given the circumstances. However, when I followed up, the hotel refused to refund or modify my prepaid booking.
Despite my polite requests and explanations, the hotel was only interested in taking my money without providing any service or accommodation. They kept delaying a decision and ultimately told me that the prepaid booking could not be changed or canceled. This was an extremely frustrating and disappointing experience, especially from what is supposed to be a 5-star establishment.
I ended up paying completely out of pocket for a stay that never happened, all because the hotel prioritized keeping my money over addressing my valid situation and requests. I would strongly caution anyone from booking with this hotel, as their customer service is severely lacking, and they do not seem to value their guests or act in good faith. An absolutely pathetic experience overall!
訪客用戶
家庭出遊 高級雙床房-免費無線網絡
入住於2025年06月
5.0
超讚
評價於:2025年06月12日
It was a very good day, thank you
訪客用戶
商務出差
入住於2024年08月
5.0
超讚
評價於:2024年08月29日
Good service, nice room and lovely hotel.
訪客用戶
商務出差
入住於2023年10月
2.5
評價於:2023年10月17日
Put the sign on the bed to change bed sheet BUT never change ? ? ? Shower gel etc. also never top up ? ? ?
訪客用戶
商務出差
入住於2024年01月
4.7
很棒
評價於:2024年01月20日
5 star quality as expected from Novotel
訪客用戶
商務出差
入住於2023年10月
3.7
評價於:2023年10月09日
So far good location. BUT not much choice on food hope can improve the food menu
訪客用戶
家庭出遊
高級特大床間 - 帶免費wifi
入住於2025年09月
訪客用戶
商務出差
高級雙床房-免費無線網絡
入住於2025年01月
匿名用戶
家庭出遊
入住於2024年07月
訪客用戶
家庭出遊
高級雙床房-免費無線網絡
入住於2025年06月
訪客用戶
商務出差
入住於2024年08月
訪客用戶
商務出差
入住於2023年10月
訪客用戶
商務出差
入住於2024年01月
訪客用戶
商務出差
入住於2023年10月
katpol11@yandex.ru
家庭出遊
高級雙床房-免費無線網絡
入住於2025年01月
Siddharth M.
商務出差
入住於2024年04月
訪客用戶
家庭出遊 高級特大床間 - 帶免費wifi
入住於2025年09月
訪客用戶
商務出差 高級雙床房-免費無線網絡
入住於2025年01月
匿名用戶
家庭出遊
入住於2024年07月
訪客用戶
家庭出遊 高級雙床房-免費無線網絡
入住於2025年06月
訪客用戶
商務出差
入住於2024年08月
訪客用戶
商務出差
入住於2023年10月
訪客用戶
商務出差
入住於2024年01月
訪客用戶
商務出差
入住於2023年10月
katpol11@yandex.ru
家庭出遊 高級雙床房-免費無線網絡
入住於2025年01月
Siddharth M.
商務出差
入住於2024年04月